FAQ & Help

FAQ & Help

Question: When can I receive my package?
Answer:If you are a US buyer, free shipping 2-6 days, plus 6 US dollars can choose 1-3 days of emergency transport services

Question: What should I do if the product I received does not match the description or is defective?
Answer: Please contact our customer service sales@firstlcd.com, we will bear all the return costs, and in receipt of the goods, for your timely replacement or a full refund

Question:I am a repair shop or platform sellers, want to purchase more products and the best price?
Answer:Please contact our sales department at sales@firstlcd.com and indicate the model and quantity you want. We will quote you within 24 hours.

Question: If I buy the wrong or do not want this product how to do？
Answer: Please contact our customer service sales@firstlcd.com, they will provide you with RMA, please follow the address we provide, return the product with the original packaging, and pay the return shipping fee

Question: I did not receive the product at the designated time how to do?
Answer: Please promptly contact us, we will give you some compensation according to different situations, to express our apologies

Question:How do I pay?
Answer: We accept credit card payment through PayPal payment system.PayPal payment system supports VISA, MasterCard, Discover, eCheck and PayPal,Make sure you enjoy the same buyer protection policies as ebay and Amazon